NORTHERN BEACHES PROPERTY CONCIERGE
Why Choose Northern Beaches Property Concierge?
We are dedicated to excellence in property management. It’s all we do. In an industry long on promise but often short on delivery, we stand apart because:
- We are a boutique organisation that relies upon relationships and recommendations from within our community. Your business matters
- You get to deal with principals who understand business and the value of your investment
- We appreciate the subtleties and nuances of the northern beaches
- This very special part of Sydney – it’s where we live and what we know
- We haven’t forgotten why you entrust a property to a manager. We are dedicated to delivering beyond expectation for all stakeholders
Professional property management is the skill that supports the value and viability of your hard-earned investments. A minefield of ever-changing legislation, it demands people with the experience, training and know-how to offer the peace of mind that you deserve and expect. Our team has over 50 years’ combined experience in the real estate industry and currently manages around 200 properties on the Northern Beaches. Perhaps most importantly, we are bound by a shared passion for excellence of service. Northern Beaches Property Concierge is the place where property really matters.
Our Purpose
We exist to protect and manage your hard-earned property investments. We make it happen. You relax.
Our Values
Some fundamental but very important values define who we are
We really do care
- We put ourselves in our clients’ shoes
- We have an old-fashioned work ethic
- We use common sense; go figure…
- We treat others as we’d hope to be treated ourselves
We communicate
- We tell it like it is
- We’re approachable and happy to talk things through
- We ask, “what else do you need?”
We’re flexible
- We know there’s more than one way to solve a problem
- We love new ideas
- We work hard to work your way
We celebrate life
- We love it when we get it right for our clients
- We high-five every achievement
- We laugh a lot
We collaborate
- We work as a team ‘cause none of us is perfect
- We use connections and networks to find answers
- We work out the best way to get things done
We’re catching
- Our reputation means everything
- Word of mouth powers our business
- We’re all about partnership
MEET THE TEAM
Georgie Wilson
Our Head of Property Management is Georgie Wilson, a leader in her field who has dedicated more than 17 years to property management on the northern beaches.
Georgie shares our passion for delivering excellence of service in an industry that often falls short of that benchmark. Her can-do attitude has endeared her to landlords and tenants alike and most new business arrives through recommendations and referrals. Backed by 24/7 availability for emergencies, Georgie is a consummate professional leading a peerless property management service.
But don’t just take our word for it. Please take a look at some of her clients’ testimonials.
Call Georgie on 1800 00 6272 / 0478 666 952
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Jess Williams
As our Property Manager, Jessica William’s makes an astute and honest professional who understands the importance of maintaining her client’s most valuable asset. With more than 10 years’ experience in the industry, she prides herself on building strong relationships with her clients and going out of her way to always exceed expectations.
Efficient and highly organised in her role, Jessica’s positive nature and great knowledge of real estate ensures her clients’ investments are handled to the highest standards. Her warm and friendly personality allows her to apply a personal touch and help landlords achieve the most out of their investment properties, as well as bringing out the best in tenants.
This combined with solid problem-solving skills and dedication to excellent customer service makes her a great asset to the team.
Call Jess on 1800 00 6272
Annette Miller
Annette spent her early career managing a successful travel agency and working for Qantas
Sales. Her exceptional communication and organisational skills combined with her natural ability
for problem solving are key elements in her real estate success. Annette is armed with a
Diploma in Business (Real Estate) and is a licensed real estate agent.
Annette is a loyal resident of the Northern Beaches and through her genuine passion for the
region and in-depth market knowledge she is able to perform above and beyond understanding
of the local market. Professional, trusting and caring for your precious asset. A pleasure to do business with.
Shayne Hutton
With more than 20 years’ experience in real estate, Shayne is a skilled and respected industry figure. Building on a foundation in major franchises, Shayne created Sydney Country Living to serve the rare and demanding needs of prestige acreages. Now also a founding partner in Smile Elite, Shayne brings an even broader perspective in relation to northern beaches property.
Northern Beaches Property Concierge has partnered with Shayne to deliver superior service to property investors. We are proud to be associated with an executive who is known for extraordinary results and high standards of ethics. Together, we are a powerful and capable force that sets new standards for the industry.
One of your responsibilities as a landlord is to ensure that the tenant’s reasonable peace and privacy are not interrupted. Tenants have a right to quiet enjoyment of the premises they are renting.
The law restricts the amount of access you, your property manager or anyone acting on your behalf can have to the property while it is being rented out. You are only allowed to enter the premises at certain times for certain reasons.
The notice required to inspect the property is at least 7 days written notice. No notice is required for urgent repairs or in an emergency or if you reasonably believe the premises have been abandoned.
For further details, download the Fair Trading fact sheet or call Georgie on 0478 666 952.
Application Form
DOWNLOAD FACTSHEETBy law all properties are required to have the correct number of working smoke alarms in the property to protect the occupants. These smoke alarms must be an approved type of smoke alarm, within its service life and maintained and tested as per manufacturer’s instructions. Failure to do so may void any fire related insurance claims that you may have.
Unfortunately, the testing of smoke alarms is outside of the scope of what property managers are trained and insured to do, so we recommend a professional inspection by our approved smoke alarm provider.
We have chosen Smoke Alarm Testing Services (SATS) as our smoke alarm service provider. Their annual fee of $99 incl. GST covers unlimited visits to the property throughout the year including on changeover of tenants. If additional or replacement alarms are required they are supplied and installed for $25 for 9v Photo-electric and $50 for 240v replacement Photo-electric. To find out more about them visit www.sats.com.au or
click here
to download their brochure (from our site).
The $99 fee includes?
- Surveying the property to ensure that all smoke alarms are the correct type, quantity and that they are positioned correctly as per legislation.
- Cleaning, testing and maintaining the smoke alarms as per manufacturers specifications.
- Replacing all batteries (where replaceable).
- Keeping all details of the property including smoke alarm quantity, make, model, expiry date, decibel reading and positioning, and verify the alarms meet current Australian Standards.
- Issuing a Certificate of Compliance within 2 hours of completion.
Swimming pool owners must register their swimming pool or spa pool on the NSW Swimming Pool Register. Local councils and accredited certifiers registered with the Building Professionals Board, can carry out inspections of swimming pools.
From 29 April 2016 a copy of a valid certificate of compliance or relevant occupation certificate must be attached to new residential tenancy agreements to rent property with a swimming pool or spa pool. This requirement does not apply to a lot in strata or community schemes with more than two lots.
From 29 April 2016 a copy of a valid certificate of compliance or relevant occupation certificate, or a valid certificate of non-compliance, must be attached to the sales contract to sell property with a swimming pool or spa pool. This requirement does not apply to a lot in strata or community schemes with more than two lots, or for any off-the-plan contract.
Contact Georgie for more information on 0478 666 952.
Application to inspect the property
One of your responsibilities as a landlord is to ensure that the tenant’s reasonable peace and privacy are not interrupted. Tenants have a right to quiet enjoyment of the premises they are renting.
The law restricts the amount of access you, your property manager or anyone acting on your behalf can have to the property while it is being rented out. You are only allowed to enter the premises at certain times for certain reasons.
The notice required to inspect the property is at least 7 days written notice. No notice is required for urgent repairs or in an emergency or if you reasonably believe the premises have been abandoned.
For further details, download the Fair Trading fact sheet or call Georgie on 0478 666 952.
There are various Landlord Insurance products available for you to choose from. We recommend Terri Sheer Landlord Insurance (Australia’s Leading Landlord Insurance Specialist). For more information, click on this link or contact Georgie on 0478 666 952 and she’ll not only explain how it works, we will assist by completing the forms on your behalf. If you would prefer to fill it in yourself – you can download the form here.
What’s the difference between Landlord Insurance and Building insurance? Click on this link to see what Terri Sheer covers under their Landlord Insurance Policy. Building Insurance covers damage from unexpected events such as fire, storm or rainwater, flood, water damage, lightening, accidental loss, theft or damage caused by tenants, visitors or unknown persons. For full details of what is covered, please refer to the Product Disclosure statement on the insurers website. You can also combine these two packages and get a quote via the Terri Sheer website.
While it’s tempting to list answers to common questions, we’d rather answer your questions in person – please call Georgie Wilson on 1800 00 6272. She’ll answer any questions you have or give you property management advice – even if we don’t manage your property!
Tenants
To apply for one of our properties, please click on the link to 1Form below or download and fill out the application form using Adobe Reader to edit it. Some browsers don’t allow you to save the modified form.
Ensure you provide 100 points of ID as specified in the form.
If using the downloaded form, save and email it or print, scan and email it to pm@nbpropertyconcierge.com.au
Each adult applicant should complete the application in full and provide 100 points of ID.
We recommend your application be submitted as early as possible after your inspection to avoid disappointment. We often have multiple parties interested in the one property so don’t delay your application and never post an application form or you may miss out.
If you have any questions, please feel free to call Georgie on 0478 666 952.
If you do miss out on a property, why not sign up to receive property alerts – your next new home may be just around the corner.
OR APPLY VIA 1FORMDOWNLOAD APPLICATION FORMCOMING SOON
General repairs should be notified in writing; these are usually actioned within 14 days once approved by the landlord.
Strata/Company Title Buildings
If you live in a Strata or Company title building and your issue is related to common property – you need to contact your Strata Managing Agent’s contractors. Check the notice board in your building’s foyer and you should find their emergency contacts.
When is the tenant responsible for payment of repairs?
The tenant is responsible for the payment of costs incurred within 14 days in the following circumstances:
- The tradesperson finds no fault in the appliance, fixture or fitting.
- The tradesperson has not been able to gain access to the premises after the tenant has agreed to an appointment time.
- The tenant arranges a repair that is not classified in Section 19 of the Residential Tenancy Agreement as an Urgent Repair.
- The tenant has not operated the appliance, fitting or fixture in the correct manner.
In the event you are unable to contact us to request an urgent repair, a list of preferred maintenance contractors is listed for your reference. Please ensure you notify Georgie on 0478 666 952 as soon as practicable should you engage the services of one of our contractors directly.
Please refer to the Office of Fair Trading website for more information about your rights and responsibilities when reporting an urgent repair.
Urgent repairs should be reported immediately either by telephone or email. See the list below outlining matters that are considered urgent. These are defined under your Tenancy Agreement as:
Burst hot water services
Faulty external door locks
Gas leaks
Flooding or storm damage
Serious roof leaks
Dangerous electrical faults
Fire damage
These issues must be reported immediately for priority attention by phoning us directly on 0478 666 952 or by emailing georgie@nbpropertyconcierge.com.au.
If the urgent repair is required on a weekend then call Georgie Wilson on 0478 666 952 for assistance.
In the event you are unable to contact us to request an urgent repair, a list of preferred maintenance contractors is listed below for your reference. Please ensure you notify Georgie as soon as practicable should you engage the services of one of our contractors directly.
| Plumber | Bowles Plumbing | 0412 269 479 |
| Electrician | Electrospark | 0404 050 811 |
| Locksmith | Plush Locksmiths | 02 9905 6790 |
| Carpet/flooding | Peninsula Carpet Cleaning | 0418 285 822 |
| Glass Replacement | Glasscraft | 02 9999 0607 |
| SES | State Emergency Services | 132 500 |
Please refer to the Office of Fair Trading website for more information about your rights and responsibilities when reporting an urgent repair.
COMING SOON
IMPORTANT (please read this before contacting our emergency contacts)
Strata/Company Title Buildings
If you live in a Strata or Company title building and your issue is related to common property – you need to contact your Strata Managing Agent’s contractors. Check the notice board in your building’s foyer and you should find their emergency contacts.
When is the tenant responsible for payment of repairs?
The tenant is responsible for the payment of costs incurred within 14 days in the following circumstances:
- The tradesperson finds no fault in the appliance, fixture or fitting.
- The tradesperson has not been able to gain access to the premises after the tenant has agreed to an appointment time.
- The tenant arranges a repair that is not classified in Section 19 of the Residential Tenancy Agreement as an Urgent Repair.
- The tenant has not operated the appliance, fitting or fixture in the correct manner.
In the event you are unable to contact us to request an urgent repair, a list of preferred maintenance contractors is listed below for your reference. Please ensure you notify Georgie as soon as practicable should you engage the services of one of our contractors directly.
Please refer to the Office of Fair Trading website for more information about your rights and responsibilities when reporting an urgent repair.
| Plumber | Bowles Plumbing | 0412 269 479 |
| Electrician | Electrospark | 0404 050 811 |
| Locksmith | Plush Locksmiths | 02 9905 6790 |
| Carpet/flooding | Peninsula Carpet Cleaning | 0418 285 822 |
| Glass Replacement | Glasscraft | 02 9999 0607 |
| SES | State Emergency Services | 132 500 |
TESTIMONIALS
Our Reviews From Our Clients
Contact Us
We’d love to hear from you
1800 00 6272 | 1800 00 NBPC
PO BOX 643
Terrey Hills NSW 2084
pm@nbpropertyconcierge.com.au
or via the form below